OCD Tronic will repair, replace or refund faulty or damaged products in accordance with the warranty terms and conditions and your rights under applicable consumer laws.
Nothing in these terms and conditions excludes, restricts or modifies the consumer guarantees provided for by statute including under the applicable consumer laws.
All refunds may take up to 10 business days to be processed, refunds are strictly limited to those available under clauses implied by statute.
The customer must comply with directions from staff to facilitate a return.
Products returned under the returns policy must be returned in their original packaging with all accessories, and must be in a re-saleable condition.
For the avoidance of doubt, nothing in this clause limits or restricts your ability to make a claim that may be available to you for failure to comply with a guarantee under applicable consumer laws. If you are returning a product due to a fault or defect under a guarantee under applicable consumer laws, you may be able to return the product without its original packaging.
It is the customer’s responsibility to ensure that returned items are returned safely. We take no responsibility for products lost in transit.
To initiate the return of a product or to report an issue, please email us at [email protected]
Please include the following details;
Product model number
Date of purchase
Description of issue/claim
Our staff will respond to your contact with instructions of how to proceed.
Our 30-day hassle-free return policy grants our customers the freedom to exchange or return their products up until 30-days of date of delivery. We like to ensure our customers are 100% satisfied with their purchases and we try our hardest to remove that ‘Locked-In’ feeling. Items returned within Thirty (30) days are guaranteed a full refund for complete satisfaction.
A product returned for a refund or exchange must be in its original packaging and must be complete and undamaged.